Open the subscriber's detail in Subscribers → Activity tab.
What you'll see
| Field | Meaning |
|---|---|
payment_failed |
Charge attempted and rejected. |
reason |
Gateway response (e.g. insufficient_funds, expired_card, do_not_honor). |
next_retry_at |
RecurX's next scheduled attempt. |
payment_succeeded |
Recovery successful. |
Manual retry
If a customer updates their card and you don't want to wait for the next scheduled retry, click Retry now. RecurX immediately attempts the saved payment method.
Pause / cancel rules
After the configured maximum retries (default 3), the contract auto-pauses (or auto-cancels — see Payment Recovery settings).
Common causes
- Expired card — the customer needs to update payment method via the portal.
- Do not honor — bank-side block; usually transient — next retry succeeds.
- Insufficient funds — usually paydays resolve it; common cause of day-3 retries succeeding.