Troubleshooting

Fix common issues without contacting support.

4 articles

Widget not showing on my product page
A checklist with screenshots for when the RecurX subscription widget doesn't appear on a product page — app embed, plan products, Online Store availability, placement, sold-out products and caching.
Subscription not created at checkout
A customer paid but no subscription shows in RecurX. Check the order for a subscription line, sync subscribers from Shopify, and make the subscribe option harder to miss.
Read the failed payment and retry history
Find subscriptions with a failed renewal, see why each charge was declined and how many retries have run, and charge the subscription again once the customer has fixed their card.
Report a problem to RecurX support
How to contact RecurX support from inside the app, what to include so we can fix a problem quickly, and how to attach a screenshot.