Troubleshooting

Widget not showing on my product page

Diagnostic steps when the subscription widget doesn't render on a PDP.

1 min read152 words

Run through this checklist:

1. App embed enabled?

Shopify admin → Online Store → Themes → Customize → App embeds → confirm RecurX widget is ON. Save the theme.

2. Plan attached to the product?

Open Plans → find your plan → confirm the product is in the Attached products list. If not, attach and save.

3. Selling plan synced to Shopify?

Shopify admin → Products → [your product] → Selling plans — should list the RecurX plan name. If empty, click Resync in Plans.

4. Theme caching?

Try incognito (theme can serve a cached HTML). Hard reload (Cmd-Shift-R).

5. Theme JS error?

Open the storefront PDP, then DevTools → Console. RecurX errors are tagged [RecurX]. Common cause: third-party JS conflicts with the App Embed (Privy, Klaviyo legacy widgets).

6. Still nothing?

Re-run the install: Reinstall RecurX → Reinstall theme embed. This re-injects the widget bundle.

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