AI Retention & Churn Prevention

Use AI to predict and prevent subscriber churn.

4 articles

Cancel flow and save offers (A/B testing)
Set up the Revenue Shield cancel flow that customers see when they click Cancel, then A/B test save offers on the Save offers page to find the one that keeps the most subscribers.
Retention hub overview
A tour of the Retention page — the setup summary, the churn and recovery numbers, and the seven retention tools (payment recovery, save offers, commitments, cancel flow, win-back, rewards and the customer portal) with where each one is set up.
Win-back campaigns
Step by step, with screenshots — create a Customer recovery campaign that sends cancelled subscribers an offer to come back, with a trigger, an escalating offer ladder and email, SMS or WhatsApp as the channel.
Build your cancel flow
Step-by-step guide to the Cancel flow page, covering the save sequence, every step type and its settings, offers for each cancellation reason, and offers shown before a pause.