RecurX is an embedded Shopify app: you install it from the Shopify App Store, approve the permissions it asks for, and use it inside your Shopify admin. There's no separate account or password — Shopify signs you in every time you open the app.
Step 1: Install and approve the permissions
- Open RecurX Subscriptions in the Shopify App Store and click Install.
- Shopify shows the permissions RecurX asks for. Review them and approve the install.
Shopify, not RecurX, shows this screen, and it lists the same permissions as the table below.
Note: RecurX doesn't take payment at install. You choose Basic or Pro inside the app, and Shopify shows the price and any free trial before you approve. See RecurX billing & plan management.
Step 2: Open RecurX from Apps
After the install, RecurX opens in your Shopify admin. Next time, open it from Apps → RecurX Subscriptions in the admin sidebar. Its sections — Subscriptions, Growth, Retention, Campaigns, Signal Analytics and App settings — appear under the app name.
Step 3: Follow the setup guide
On first launch RecurX opens the Set up RecurX guide: choose how to set up, build your first plan, turn on the widget, choose pricing and launch. See Welcome tour.
What each permission is for
| Permission | Why RecurX needs it |
|---|---|
| Products (read, write) and purchase options (write) | Read your catalog and publish subscription plans to your products as selling plans |
| Subscription contracts (read, write — RecurX's own) | Create and manage the subscriptions sold through RecurX: pause, skip, swap, reschedule, cancel |
| Customer payment methods (read, write) | See which saved payment method a subscription uses, and send customers a link to update it after a failed payment |
| Orders (read, write) and draft orders (write) | Record subscription orders, and create orders RecurX needs, such as an early-cancellation fee |
| Fulfillments (read) | Follow the delivery status of subscription orders |
| Customers (read, write) | Show subscribers, and apply the customer tags from your tag rules |
| Discounts (read, write) | Volume pricing and reward discount codes |
| Shipping (read, write) and locations (read) | Delivery profiles for subscription products |
| Store credit (write) | Issue store credit when a reward or membership perk gives it |
| Themes (read) | Check whether the RecurX app embed and blocks are on in your published theme |
| Publications (read, write) | Make RecurX's own membership products available on the Online Store sales channel |
RecurX only reads your theme; it never edits theme files. You turn the widget on yourself in the theme editor.
See what RecurX adds to your store
App settings → Extensions lists everything RecurX adds to your theme, checkout, customer accounts and Shopify admin, and whether each one is set up.
When RecurX asks for a new permission
When a new RecurX feature needs a permission you haven't granted yet, Shopify asks you to approve it the next time you open the app. Until you do, only that feature waits — for example, a membership plan shows "Grant RecurX the new permission to publish automatically." with a Grant permission button.
Uninstalling and your data
You can uninstall RecurX from your Shopify admin at any time. About 48 hours after you uninstall, Shopify asks RecurX to erase your store's data, and RecurX deletes it permanently. The same answer is under App settings → Billing & plan → Billing questions.
RecurX also handles Shopify's customer data requests and customer deletion requests for your subscribers.
Troubleshooting
- "Couldn't connect to your store" — RecurX works only inside your Shopify admin. Open it from Apps in your Shopify admin, or try again. Click Try again, or Return to Shopify admin and open RecurX from Apps. Don't open the app's address in a separate browser tab.
- Reinstall required — "RecurX needs updated permissions. Reinstall the app to grant them." This shows in the Widget on your store card (Subscriptions → Widget) when RecurX's access to your store has expired. Click Reinstall app and approve the permissions Shopify shows.