RecurX billing & plan management

RecurX bills through Shopify: your RecurX plan appears on your regular Shopify invoice, so you never enter card details in RecurX. This guide shows the plans, how to pick or change one, and how to cancel.

Plans

Basic includes all 16 widget designs, the customer portal, the Home dashboard, unlimited payment recovery sequences, the cancel flow and save offers, build-a-box, win-back campaigns, loyalty, and Signal Analytics (cohorts, rebill waterfall and forecast).

Pro includes everything in Basic, plus:

• Email campaigns and custom email templates (Whisper Campaigns) — see Campaigns hub
• Integrations such as Klaviyo, Mailchimp and Omnisend (Forge Integrations) — see Integrations
• Portal magic links for subscribers (Ghost Mode)
• Subscribe on collection and search product cards

There is no free plan.

1Step 1: Open Billing & plan

1. In your Shopify admin, open Apps → RecurX Subscriptions.
2. Go to App settings and click Billing & plan under Account.

The Choose your plan page opens.

2Step 2: Check your current plan

If you're on a paid plan, the first card shows Current plan, its price, and the renewal date — for example Current plan: Scale · $1,430.00/year · Renews 5/20/2027.

Note: If your card says your plan is no longer offered to new stores, you're on an older plan. You keep it until you change it — see My plan is no longer offered.

3Step 3: Choose monthly or yearly

Use the toggle above the plans:

• Monthly — $29.00/month for Basic, $49.00/month for Pro.
• Yearly (save 16%) — $290.00 or $490.00 billed once a year (shown as $24.17 and $40.83 a month).

4Step 4: Pick a plan and approve it on Shopify

1. Click the button on the plan you want. It reads Choose Basic / Choose Pro if you have no plan yet, or Upgrade to … / Switch to … if you do.
2. A dialog opens: "Shopify's plan page opens next. Choose Pro there. Shopify shows the price, any free trial and your first charge date before you approve." Click Continue to Shopify, or Go back to change your mind.
3. On Shopify's plan page, pick the same plan and approve it.

When you come back, RecurX shows Your Pro plan is active. (with the name of the plan you picked).

Note: Shopify handles the timing of charges and any credit when you change plans, and shows it before you approve. Moving to a lower plan deletes nothing, but tools that plan doesn't include stop until you upgrade again, and its limits apply to anything new you add.

5Step 5: Compare the plans in detail

Click Show comparison under Full feature comparison to see both plans side by side.

Billing questions at the bottom of the page answers the common questions: how you're billed, how the free trial works, what happens when you change or cancel, and what happens to your data if you uninstall.

Free trial

Paid plans include a 14-day free trial for stores that haven't used one. A store that already used its trial — for example after reinstalling — is charged from approval. Shopify shows which applies before you confirm.

Cancel your paid plan

1. Click Cancel paid plan on the Current plan card.
2. The dialog explains: "Your paid plan is cancelled on Shopify. Your plans, subscribers and settings are kept, but paid-plan tools stop until you choose a plan again, and limits apply to anything new you add."
3. Click Cancel paid plan to confirm, or Keep plan to close the dialog.

To choose a plan again later, come back to Billing & plan and pick one.

Uninstalling

Uninstalling RecurX also ends its billing. About 48 hours after you uninstall, Shopify asks RecurX to erase your store's data, and RecurX deletes it permanently. See Connect your Shopify store.

Troubleshooting

• "The plan change was declined on Shopify. You can try again or choose another plan." — you didn't approve the plan on Shopify's page. Pick the plan again.
• "The plan change didn't go through. Try again." — something failed on the way to Shopify. Try again.
• "Plan pricing couldn't load. Refresh the page, or contact support if this keeps happening." — refresh the page.