Manage subscribers: skip, swap, pause, edit

The Subscribers page lists every subscription in your store. From there you can open one subscriber and change their next order, frequency, product, price or address, or select several subscribers and change them together. Every change is made on the subscription contract in Shopify.

Before you start: changes you make here apply straight away and most can't be undone from RecurX. Customers can make many of the same changes themselves in the customer portal — see Self-service actions.

1Step 1: Find the subscriber

1. In your Shopify admin, open Apps → RecurX Subscriptions.
2. Go to Subscriptions → Subscribers.
3. Use the tabs to narrow the list: All, Active, Paused, Cancelled, Billing issues, Pending or Renewing soon.
4. Click the search and filter button to search by name, email, subscription ID or customer ID, or to filter by Plan, Signup date or Country.

Tip: Click Save current filter as segment to keep a filter you use often. Export subscriptions downloads the list as a CSV file.

2Step 2: Use the quick actions on a row

Click ⋯ (Subscription actions) at the end of a row to act without opening the subscriber:

• Lifecycle — Pause, Skip next and Cancel for an active subscription; Resume and Cancel for a paused one.
• Communication — Send magic link creates a sign-in link to this customer's portal and copies it to your clipboard. The link expires after 60 minutes. This is Ghost Mode, on the Pro plan.
• External — View in Shopify admin opens the customer in Shopify.

Warning: Pause and Skip next run as soon as you click them. Cancel asks you to confirm first.

3Step 3: Change several subscribers at once (optional)

1. Tick the checkbox next to each subscriber. The bar at the top of the table shows Pause, Resume and Cancel.
2. Click ⋯ in that bar for more: Change next billing date, Update price…, Skip next order, Update interval…, Update shipping price…, Send payment-update email…, Update price + discount… and Swap product variant….
3. Each option opens a window where you enter the new value and confirm.

Note: In bulk, Swap product variant… replaces only the first product on each subscription, and Update price… skips subscriptions with more than one product. Change those from the subscriber's own page.

4Step 4: Open the subscriber's page

Click a subscriber's name. Their page shows:

• Subscription details — status, plan, price, total spent, start date, Next billing and the first order.
• Activity timeline — charges, skips, pauses and other events.
• Payment history — every charge with a View order link. See Subscription orders.

The actions are in the top bar: Manage (1) holds the delivery and price changes, More (2) holds the payment link, Edit and Cancel. View customer and View order open the customer and the first order in Shopify.

5Step 5: Pick an action from Manage

Click Manage. The list depends on the subscription's status:

Tip: Type in Search actions at the top of the menu to find an action quickly.

6Step 6: Move the next order

1. Click Manage → Change billing date.
2. Pick the Next billing date.
3. Click Set date.

RecurX moves the subscription's next order in Shopify to that date. Later orders follow the usual delivery interval from there.

7Step 7: Change the delivery frequency

1. Click Manage → Change frequency.
2. Choose the Interval unit (Day, Week, Month or Year) and enter a number in Every. The line underneath confirms the result, for example Subscribers will be billed every 2 months.
3. Click Update interval.

The change applies from the next cycle. Orders already in progress aren't affected.

8Step 8: Swap the product or variant

1. Click Manage → Swap product variant.
2. Click Choose product variant and pick the new variant in Shopify's picker.
3. Check the New price per item preview. It keeps the subscriber's current discount. To charge a different price, enter one in Price per item (optional).
4. Click Swap variant.

9Step 9: Give this subscriber a discount

1. Click Manage → Apply discount.
2. Choose the Discount type: Percentage or Fixed amount.
3. Enter the Discount value and the Number of orders that get it, starting with the next one.
4. Click Apply discount.

The discount is added to the subscription in Shopify. It applies even if customers can't make this change themselves in the portal.

Tip: To change the recurring price itself rather than add a limited discount, use Adjust price / discount. For discounts that every subscriber of a plan gets, see Subscription discounts.

10Step 10: Pause, resume or cancel

• Pause — the dark button in the top right of an active subscription. It pauses straight away: no orders are created until you resume.
• Resume — takes its place on a paused subscription.
• Cancel — click More → Cancel.

When you click Cancel, RecurX asks you to confirm. Pick a Cancellation reason (Cancelled by store staff, Customer requested, Payment issue or Other), then click Cancel subscription — or Keep subscription to go back.

Important: Cancelling ends the subscription contract on Shopify immediately. It can't be undone — the customer has to subscribe again.

The More menu also has:

• Send payment update link — Shopify emails the customer a secure link to update their saved card. See Update a subscriber's payment method.
• Edit — opens the full subscription editor: status, next order date, products and delivery.

FAQ

Why is Skip next delivery or Change billing date missing? Both are offered only for Active subscriptions. Resume a paused subscription first.

"Nothing was changed — the subscription was skipped (it may be paused or missing a Shopify contract)." The subscription has no matching contract in Shopify, or it is paused. Click More actions → Sync from Shopify on the Subscribers page, then try again.

Can customers do this themselves? Yes — the customer portal offers skip, pause, frequency, product and address changes, depending on your portal settings. See Set up the customer portal.